Why Choose Sequence Health for Your FQHC?
Dedicated Healthcare Expertise
With over 22 years in healthcare services and 200+ partner clients, we are 100% focused on providing solutions that meet the specific needs of healthcare organizations, including FQHCs.
Comprehensive
Contact Center Services
Inbound Call Management
From scheduling and rescheduling to managing patient inquiries.
Nurse Triage Services
Our highly trained nursing staff handles initial triage, pre and post-operative follow-ups, prescription refills, and more, guiding patients to the appropriate level of care.
Appointment & Follow-Up Scheduling
Automated reminders and rescheduling support minimize no-shows and ensure patients are engaged.
EHR Integration & Insurance Verification
Seamless integration with your systems keeps patient records up-to-date from pre-registration to billing.
Advanced Call Scripting & Curriculum Development
Our proprietary call scripting and training programs ensure every patient interaction is accurate and compassionate. Our agents are thoroughly trained to follow structured workflows, ensuring efficient and error-free service delivery.
Quality Assurance & Continuous Improvement
We maintain high standards through rigorous quality assurance processes, random call reviews, and ongoing training. This ensures that every call meets your expectations for patient care and satisfaction.
Remote Workforce & Scalability
With a well-established remote team, we offer flexible scheduling to handle high-volume periods and maintain consistent service levels. This allows us to scale effectively without compromising on quality.
How We’ll Do It
Combining People, Process, & Technology
People
- Psychological Profile + Cognitive Skills
- Highly Focused Initial and Continuous Training
- Persistent & Consistent Engagement
Process
- Structured Workflows
- Turn Conversations into Trackable Data
- Right Conversations, Right Topics, Right Amount of Time
Technology
- Dedicated Platform
- Enhanced Interactions
- QA Feedback to Sustain Excellence
How We Make a Difference
Personalized Care
that Enhances
Patient Satisfaction
We go beyond typical answering services by providing personalized follow-ups, patient surveys, and pre-appointment education. By delivering reminders through calls, texts, or even custom parking videos, we ensure a smoother patient journey every step of the way.
Proven Results
with a Focus on
Performance and Efficiency
Our services are designed to reduce patient wait times, enhance patient satisfaction, and increase your FQHC’s operational efficiency. With a dedicated focus on healthcare, we ensure that no inquiry goes unanswered, no patient feels neglected, and every interaction adds value to your clinic.
Partner with Sequence Health to Deliver Better Care
Ready to enhance the patient experience and improve your FQHC’s operational efficiency? Contact us today to learn how our tailored medical contact center solutions can make a difference.