Workforce management in a call center refers to the strategies and tools used to ensure the right number of agents with the necessary skills are …
Knowing how to calculate call center service level is key to evaluating call performance. This guide explains the calculation process step-by-step and highlights its importance …
What is After Call Work (ACW) in healthcare contact centers? ACW involves updating patient records and documenting call details right after the call ends. This …
You already know how important it is for your healthcare call center to achieve patient satisfaction. Quality assurance (QA) is one way to measure that …
Do you run a multi-location healthcare facility and want to find ways to promote your business? Then, it is important that you know about medical …
