There are so many benefits for your healthcare center when you choose to outsource your contact or call center. Which is the better option? An …
There are so many factors to consider when monitoring key metrics in your healthcare call center during quality assurance. You want to make sure you …
Average handle time (AHT) is one of the most important metrics used to determine patient satisfaction and service delivery in a healthcare call center. The …
The average speed of answer (ASA) is a metric used in a medical assistance call center to measure how much time the agents take to …
Have you ever thought you had the right digital marketing strategy for your healthcare services, only for it to fail because it did not align …
