You want to offer your patients and clients the best service, and it all starts with using the right tone when answering incoming calls. Knowing …
Your healthcare call center should have a smooth-flowing system with high customer satisfaction rates and impressive feedback. That can only happen when there is proper …
There are ways to know that your healthcare call center is running smoothly, and it starts with the state of your call flow. When it …
Some of the most important metrics to measure in a call center are the First Call Resolution (FCR) and Average Handle Time (AHT). The AHT …
Being in healthcare means you receive calls at any time of the day, so your call center must be secure and should run effectively. The …
