The healthcare industry is very competitive in the modern world. While traditional marketing methods like word-of-mouth are still effective marketing methods, they may not be …
When it comes to medical call center services, first-call and one-call resolution are important in ensuring excellent patient satisfaction. Although these two may sound similar …
In medical call centers, the concept of first-call resolution (FCR) is essential in offering excellent patient services. Achieving a high first-call resolution rate boosts efficiency …
Health call centers require modern management strategies due to the complexity of medical programs. With that said, you can implement digital methods like cloud-based systems …
Measuring quality parameters in a medical call center is crucial for the benefit of the patients, management, and other professionals inside the healthcare center. Managers …
