Contact Center Volume Management
Posted by Jeff Tormey on February 6th, 2023 | 2 years agoYour call center for your medical program can always improve. And one of the best ways to enhance patient outcomes is handling contact center spikes …
Healthcare Website Negative SEO: How to Protect Your Site
Posted by Jeff Tormey on January 20th, 2023 | 2 years agoNegative SEO is a real threat to any business, but it can be especially damaging to businesses in the healthcare industry. If you run a …
The Top 5 Healthcare Contact Center Trends You Need to Watch in 2023
Posted by Jeff Tormey on January 16th, 2023 | 2 years agoThe contact center industry is constantly changing, and 2023 is no exception. If you’re in the healthcare industry, staying up-to-date on the latest trends is …
Why Is Secure Messaging Essential in Healthcare?
Posted by Jeff Tormey on January 12th, 2023 | 2 years agoHealthcare providers are tasked with protecting their patients’ privacy while ensuring they have the latest and most efficient communication tools. It can be a difficult …
5 Tips for a Successful Implementation of a New CRM System in Your Healthcare Center
Posted by Jeff Tormey on January 9th, 2023 | 2 years agoIf your healthcare center is like most, you use various software systems to manage different aspects of your business. This will lead to inefficiencies and …