The competition for health services today is fierce. And ensuring that your healthcare call center is providing the best patient satisfaction and support is key …
Private health care practices face challenges when optimizing and verifying health care claims for medical reimbursement. In order to be paid on time and consistently …
Around 20% of patients experience a bad post-discharge event. This could range from infections to complications and more within 30 days. This represents a significant …
When it comes to health call centers, customer service is critical. And the CSAT score is one way to gauge how successful your phone operations …
From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. However, it can be difficult to …
