Blogs

Running a hospice business can be very demanding. As a hospice manager, you must support and empathize with your patients...

Call centers serve as critical points of contact between businesses and their customers. They collect, store, and manage large volumes...

Call centers play a critical role in ensuring customers get the best experience in virtually every industry. They serve as...

In the digital age, people increasingly seek out businesses and services online. As such, having a website is critical to...

Schedule adherence is a critical metric that call centers use to track and improve their performance. As the name implies...

Call transfer is a vital communication feature in a call center. It involves redirecting a caller to another department or...

The healthcare industry is very competitive, which is why organizations need to be acutely attuned to their customers’ needs to...

Healthcare call centers are the first point of contact for most patients seeking medical advice or emergency assistance. As such...

Effective physician-patient communication is crucial in any healthcare center, which is why most organizations use automated systems to improve operational...