Why Social Media is so Important for Call Centers

Why Social Media is so Important for Call Centers

In today’s day and age, social media has really taken the world by storm. With billions of users across the...
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The Reasons For A Multilingual Call Center For Healthcare

The Reasons For A Multilingual Call Center For Healthcare

Any healthcare call center today needs to be able to address the needs of various patients living in multiple locations...
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Steps To Reduce Wait Times In Call Centers

Steps To Reduce Wait Times In Call Centers

When it comes health care call centers, there are several things that you need to do to improve. After all...
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What Is A Medical Marketing Funnel And How Can It Help Your Practice?

What Is A Medical Marketing Funnel And How Can It Help Your Practice?

Medical marketing strategies range from having an effective website to your advertising, digital marketing, educational videos, and more. However, when...
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Call Center & Patient Feedback: What You Need To Know

Call Center & Patient Feedback: What You Need To Know

Healthcare call centers should turn over every rock when trying to enhance the customer experience. Treat them like gold and...
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The Basics Of Medical Insurance Verification

The Basics Of Medical Insurance Verification

When it comes to running your healthcare organization, medical insurance verification is one of the most important aspects that you...
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Creating A Call Center Disaster Recovery Plan

Creating A Call Center Disaster Recovery Plan

When it comes to your healthcare call center, continuity is of the utmost importance. However, several call centers do not...
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Speech Analytics & Call Centers 101

Speech Analytics & Call Centers 101

In any healthcare organization, it’s always important to constantly look for ways your medical call center could be improving. That...
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Tips To Engage Inactive Patients

Tips To Engage Inactive Patients

Patient reactivation is one of the most important topics when it comes to healthcare services. After all, if a patient...
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