Blogs

Workforce management in a call center refers to the strategies and tools used to ensure the right number of agents...

Knowing how to calculate call center service level is key to evaluating call performance. This guide explains the calculation process...

What is After Call Work (ACW) in healthcare contact centers? ACW involves updating patient records and documenting call details right...

You already know how important it is for your healthcare call center to achieve patient satisfaction. Quality assurance (QA) is...

Do you run a multi-location healthcare facility and want to find ways to promote your business? Then, it is important...

There are so many benefits for your healthcare center when you choose to outsource your contact or call center. Which...

There are so many factors to consider when monitoring key metrics in your healthcare call center during quality assurance. You...

Average handle time (AHT) is one of the most important metrics used to determine patient satisfaction and service delivery in...

The average speed of answer (ASA) is a metric used in a medical assistance call center to measure how much...