Blogs

Looking to reduce the Average Handle Time (AHT) in your healthcare call center? This article offers practical steps on how...

In the healthcare industry, the call center supervisor’s job is pivotal in ensuring smooth operations and delivering exceptional patient care...

In the healthcare industry, CSAT stands for Customer Satisfaction, a vital metric used to measure customer satisfaction and the level...

Dealing with angry and disgruntled customers in healthcare call centers is a common challenge for any call center agent. This...

In the realm of healthcare, communication is a cornerstone for delivering exceptional patient care. The choice between predictive dialers and...

Integrating CRM with EHR systems significantly enhances patient engagement by delivering personalized care, streamlining communication, and improving overall healthcare delivery...

Want to know how to use EMR systems effectively? This guide covers everything you need—from selecting the right software to...

Call center forecasting involves predicting call volume to optimize staffing and operations. For healthcare providers, accurate forecasting means better patient...

Big data optimizes workforce management in call centers by enabling better staff allocation, real-time adjustments, and enhanced agent performance. This...