From Intention to Completed Action
Every solution we offer is powered by our Motivational Patient Guidance framework — nine behavioral techniques that transform patient interactions from routine touch points into measurable next steps. Not engagement. Activation.
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Uncover What's Really in the Way
Our Activation Agents use the Stressor Inventory process to surface non-clinical blockers — transportation, finances, fear, confusion — and mobilize solutions before patients even ask. Removing barriers is where activation actually happens.
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The Right Nudge at the Right Moment
Our Enterprise GPS platform continuously monitors each patient journey, builds motivational profiles, and selects the next best action in real time — escalating to human Activation Agents when empathy matters more than efficiency.
Power of "Why" →
Intelligence Layered Into Every Interaction
AI doesn't replace our clinical and activation expertise — it amplifies it. From predictive risk scoring to real-time sentiment analysis and automated follow-up triggers, our AI layer ensures no patient slips through the cracks.
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With the COVID-19 epidemic raging, telemedicine is getting more press than ever before. Clinics are providing telemedicine services even if they cannot keep their doors open. However, telemedicine is nothing new and has been part of healthcare offerings for decades.
What is telemedicine, how does it work, and is it a good thing that telemedicine is becoming more and more prevalent?
Telemedicine is defined as “healing from a distance”. Specifically, it refers to a doctor assessing, diagnosing, and/or prescribing treatment for an ailment remotely, without the patient having to walk into an office.
Read more: 5 Benefits of Telehealth: Why It’s the Future of Healthcare
It includes many services where communication with a doctor is necessary, such as helping with reading and understanding health measures, post-surgery check-ins, and figuring out whether you are likely to need urgent care.
Telemedicine is specific, as it refers to communication with a doctor remotely via telephone, video chat, or messaging. Telemedicine serves the purpose of allowing doctors to interact with their patients without them having to walk into the office.
Telehealth, however, is much more general. It refers to any and all remote healthcare services, and is not a service in itself. Online health education is a form of telehealth. So is patient scheduling. Telehealth aims to improve health outcomes for patients, rather than facilitate communication between doctor and patient.
Technically, telemedicine is part of the larger telehealth umbrella.
Telemedicine works in one of two ways. The first common way is to simply have the patient schedule a call or a video call as an appointment. This is becoming more common as COVID-19 rages on.
The second way is through a patient portal which encompasses a greater deal of telemedicine services, such as allowing patients to refill prescriptions or schedule appointments. This is a more comprehensive telemedicine service.
If you are interested in offering telemedicine services to take advantage of these benefits, call us at 888-986-3638. At Guideway Care – Sequence To Activation, we help healthcare providers improve their digital offerings and boost their online presence.