Today’s Problem: Your office staff is busy with patients that are in your waiting room and in clinic. Staff is absent from work. Phones are ringing off the hook and not being answered in a timely manner. Other callers are on extended hold times. Existing patients are getting frustrated trying to reach you and potential new patients are already getting the wrong impression because they can’t get anyone on the phone.
The daily stresses of the office environment are heard by your patients in the voices of your staff. You are losing revenue opportunities.
Our Solutions: Our medical call center provides dedicated patient care coordinators who are trained to manage your inbound calls, outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner. The type of service you require will either be handled by our non-clinical office staff or our NurseLine.
Our inbound and outbound call center is a step above the rest. Our phone systems are unparalleled in their capability compared to those normally used, even at the hospital level. All of our calls are recorded for your record keeping.
We have clinical and non-clinical staff that serve as an extension of your team, answering your phones during and after business hours, so patients don’t have to wait and your team can focus more on the patients in the waiting room and in clinic.
Our Non-Clinical Medical Call Center Services
- Answering inbound calls
- Making outbound calls
- Scheduling appointments
- Follow up reminders and re-scheduling
- Forms completion
- Referrals
- Insurance verification
- Insuring timely responses from individuals within your organization to patients requiring their help
Our Nurse Line Medical Call Center Services
- Pre and post-operative encounters
- Post-operative follow up and compliance
- Prescription re-fills
- Follow up appointment scheduling
- Patient surveys
- FDA trials
- Chronic Care Management (CCM)
- Eligibility analysis
- Enrollment
- Outreach, engagement and EMR recording
- Annual wellness visit appointments