Sequence Health serves as an extension of your staff, answering your phone during business and after hours. Our medical call center is staffed with well-trained care coordinators who take pride in responding to patients with sympathy and compassion. Guaranteed to maintain the voice of your healthcare brand, practices rely on Sequence Health to be more than a medical answering service; we provide patients with dependable health information and after hours service. The medical call center enables you to consistently engage with patients, manage their treatment, and ensure positives outcomes during and after care.
All of the services we offer at our Medical Call Center are HIPAA-compliant, secure and confidential:
- Patient access services
- Patient intake and appointments
- Seminar and event registration
- Appointment reminders
- Patient outreach and compliance
- FDA Trials
- Health and wellness coaching
- Patient advocate services
For more information on how Sequence Health can serve you, visit our contact us page or call us at 888.986.3638.
60% of visits to hospital websites started from a search engine inquiry
20% of all hospital customers use the call center in a given year
70% retention rate of callers over three years, compared with 46% of non-callers