Real Results from
Real Partners

“Guideway Care has transformed how we manage post-discharge follow-up. Our readmission rates dropped by 30% within the first six months, and our nursing staff can now focus on what they do best — delivering care, not managing calls.”

Chief Nursing Officer

Regional Health System, Southeast

“We went from a 42% call abandonment rate to under 4% in eight weeks. The Guideway team integrated seamlessly with our Epic environment and our staff barely noticed the transition — but our patients absolutely did.”

VP of Patient Experience

Multi-Site Medical Practice, Midwest

“Our FQHC patient population faces compounding barriers — transportation, language, financial stress. Guideway’s Stressor Inventory process surfaces these before they become missed appointments. Our no-show rate has dropped dramatically.”

CEO

Federally Qualified Health Center, Texas

“The behavioral science behind every patient interaction is what sets Guideway apart. This isn’t a call center — it’s a clinical activation engine. Our HCAHPS scores improved by 76% in the first year.”

Chief Medical Officer

Academic Health System, Northeast

“We needed a partner who understood the nuances of our payer mix and could steward members toward in-network care. Guideway’s team hits 98% appointment adherence consistently — something we couldn’t achieve internally.”

Director of Care Management

Regional Health Plan

“In 22 years in healthcare operations, I haven’t seen a contact center partner match this level of clinical quality and operational reliability. The 29-second average speed of answer alone justifies the investment.”

SVP of Operations

Hospital System, Mountain West